Zillow has launched a Mortgage Marketplace “Code of Conduct” for all sides involved in the Real Estate industry.
The code encourages consumers to follow the rules, be honest in disclosing their income, credit and other material qualification datas, and be fair in their rating of originators.
Originators are also encouraged to also follow the rules, be upfront, stick to their real quotes as long as consumer facts don’t change from beginning to end, and to respect customers in the marketplace even if the consumer takes a long time to decide on things. Remaining composed throughout the process is very important.

On the other hand, Zillow’s role is to play ombudsman, a sort of judge/gatekeeper who will bounce originators and consumers alike who utilizes the marketplace in ways that are unacceptable to a harmonious environment.